Legal Policies
gamecodes24.com - Your Trusted Source for Digital Game Codes
Introduction
Welcome to gamecodes24.com ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@gamecodes24.com.
This Privacy Policy applies to all information collected through our website (https://gamecodes24.com) and/or any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information You Provide
We may collect the following personal information that you provide to us:
- Account Information: Name, email address, username, password, and other registration details
- Purchase Information: Billing address, payment information, and transaction history
- Communication Information: Email address, phone number, and any other information you provide when contacting customer support
- Preference Information: Your preferences and settings for using our Services
Automatically Collected Information
When you visit, use, or navigate our Services, we may automatically collect certain information, including:
- IP address and device characteristics
- Browser type and settings
- Referring URLs and pages viewed
- Dates and times of access
- Information about your interactions with our Services
How We Use Your Information
We use personal information collected via our Services for a variety of business purposes described below:
- To provide and operate our Services: To facilitate account creation and authentication, process transactions, and provide customer support.
- To improve our Services: We use information to understand how our Services are used and to improve user experience.
- For marketing and promotional purposes: With your consent, we may send you marketing communications about our products and services.
- To protect our Services: We may use your information to monitor and prevent fraud, abuse, and security issues.
- To comply with legal obligations: We may use your information to respond to legal requests and prevent harm.
Legal Basis for Processing: We process your personal information when we have a valid legal reason to do so, including with your consent, to comply with laws, to provide you with services, or for our legitimate business interests.
Sharing Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information to do that work.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, or judicial proceedings.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
We protect your information through:
- Encryption of sensitive data
- Secure servers and firewalls
- Regular security audits
- Access controls and authentication procedures
- Employee security training
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing your personal information
- Portability: Request transfer of your personal information
- Withdraw Consent: Withdraw your consent at any time
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
Contact Us
Digital Product Policy
At gamecodes24.com, we specialize in digital products (activation keys/license codes). Due to the non-returnable nature of digital goods, all sales are considered final once a key has been delivered or revealed. However, we offer refunds under specific circumstances outlined below.
Important: Once a key has been displayed or delivered to your account, it cannot be returned or resold. Refund eligibility is determined by our verification process.
Refund Eligibility
We may issue refunds in the following cases:
- Non-functional Key: If your key fails to activate and our verification confirms invalidity
- Undelivered Product: If your key wasn't delivered due to technical issues
- Wrong Product: If you received a different product than ordered
- Duplicate Purchase: Accidental duplicate orders (must be reported within 1 hour)
Non-Refundable Cases
- Change of mind after key revelation
- System requirements not met
- Game performance issues
- Partial use of bundled products
- Delayed activation due to platform issues
Refund Process
Submit Request
Contact support within 14 days of purchase at support@gamecodes24.com with your order number and issue details
Verification
Our team will verify your claim within 3 business days (may require screenshots or additional information)
Resolution
If approved, we'll issue refund within 10 business days or provide a replacement key
Refund Methods & Timelines
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment method | 7-14 business days |
| PayPal | Original PayPal account | 3-5 business days |
| Cryptocurrency | Store credit or alternative method | Up to 10 business days |
| Store Credit | Account balance | 24 hours |
Note: Refunds may appear as pending for several days depending on your financial institution. Contact your bank if you haven't received funds after 14 business days.
Regional Requirements
We comply with regional consumer protection laws:
European Union Customers
Under EU regulations, you have the right to withdraw within 14 days of purchase unless you have consented to immediate delivery and acknowledged loss of withdrawal right. Since our keys are delivered instantly upon purchase, your right of withdrawal is waived at the point of purchase confirmation.
United Kingdom Customers
Digital content purchases are exempt from the Consumer Contracts Regulations once download or streaming begins, which applies immediately to license keys.
Contact Support
Refund Requests
General Support
Response Time
24-48 business hours
Introduction
Welcome to gamecodes24.com ("Website", "Service", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
Our Service provides digital activation keys ("Keys") for software, games, and other digital products. All transactions are final once the Key has been delivered.
Important: By creating an account or making a purchase, you confirm that you are at least 16 years old and agree to these Terms.
Account Registration
To access certain features of our Service, you may be required to create an account:
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts that violate these Terms
Orders and Payments
By placing an order through our Service, you agree to the following:
- All prices are in USD unless otherwise specified
- You represent that you have the legal right to use any payment method
- We may cancel orders that we believe to be fraudulent or in violation of these Terms
- We reserve the right to change prices at any time without notice
License Key Delivery
Keys are delivered electronically through our platform:
- Keys are typically delivered within minutes of successful payment
- Keys can be accessed through your account dashboard
- Once revealed, keys cannot be refunded or returned
- You are responsible for activating keys with the appropriate platform (Steam, Origin, etc.)
Note: Some products may have regional restrictions. You are responsible for ensuring compatibility with your region.
Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using stolen payment methods or engaging in fraudulent transactions
- Purchasing keys for the purpose of commercial resale
- Abusing promotions, discounts, or referral programs
- Attempting to reverse engineer or compromise our systems
Intellectual Property
All content on this website is our property or the property of our licensors:
- You may not copy, modify, or distribute content without our permission
- The gamecodes24.com name and logo are our trademarks
- Digital products are licensed, not sold. You receive a license to use the product according to the publisher's terms
Termination
We may terminate or suspend your account and access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Disclaimers and Limitation of Liability
Our Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind:
- We do not guarantee uninterrupted, secure, or error-free service
- We are not responsible for any damages resulting from your use of purchased products
- In no event shall we be liable for any indirect, incidental, or consequential damages
Contact Us
Legal Inquiries
General Support
Company
IntelliDev
Mailing Address
Mexico City, Mexico